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We only cover support for our themes, and cannot give general WordPress support that isn’t related to our themes. For general WordPress support you will have to use www.wordpress.org/support We understand that there is a fine line between what is considered support & modifications. So whilst we will try help you with any type of query (support or modification), we cannot provide extensive help in terms of modifications. Technical support will take priority over modification support.


What's included in item support:

  • Item support period - 6 moths free(from the purchase date) / with option for paid support up to 12 moths(from the purchase date)
  • Answering questions about how to use the item - please make sure that you read all available documentations, FAQ and comments sections first. For general WordPress support that isn’t specific to our themes you will have to use www.wordpress.org/support
  • Answering technical questions about the item functionality
  • Help with defects in the item
  • Item updates to ensure ongoing compatibility and to resolve security vulnerabilities

What's not included in item support:

  • Item customization
  • Installation of the item - You can hire us for WordPress express install (within 24h) at Envato Studio
  • Hosting, server environment, or software
  • Support for third party software and plug-ins

To post a support ticket you need to verify your pirchase by entering the purchase code. How to get your purchase code - Here

  Article Categories

4 Articles AMY Theme - Creative Multi-Purpose WordPress Theme

How can i disable default WordPress comments

Reduce excerpt words in Amy slider / post grid

Right now all my posts and pages come by default with a 'Leave a Reply' and a 'Post Comment' fields. How to I remove these? I don't this to be a default, but a feature that I can only enable in certain areas.

+1 more

3 Articles Time Travel - Timeline WordPress Theme

How can i disable default WordPress comments

Right now all my posts and pages come by default with a 'Leave a Reply' and a 'Post Comment' fields. How to I remove these? I don't this to be a default, but a feature that I can only enable in certain areas.

I found bug. What to do?

2 Articles AMY Slider for Visual Composer

I’m using The 7 theme and AMY Slider element is not there

I got Invalid header error when trying to install the plugin

3 Articles Storyline Board WordPress Theme

How can i disable default WordPress comments

Right now all my posts and pages come by default with a 'Leave a Reply' and a 'Post Comment' fields. How to I remove these? I don't this to be a default, but a feature that I can only enable in certain areas.

I found bug. What to do?

1 Article Storyline 3D Slider

I found bug. What to do?

2 Articles Share It - Timeline WordPress Theme

I have tried setting the two boxes around the logo to transparent on my site but it is still showing colors around the two border. How can I make it 100% transparent?

Is there a way to display only part of the post content on the timeline instead of full content

Public Tickets

Sascha Get rid of date   Time Travel - Timeline WordPress Theme   Updated 4 days ago   2 Most recent comment from Elias:I have the same question, please reply, thanks Alexandra Documentation   Share It - Timeline WordPress Theme   Updated August 22, 2016 at 3:20pm   2 Most recent comment from Mike:Within the documentation folder that accompanies the download there is an index.html file that I believe has the information you are looking for. Roberto Fonte Scroll Effect   Storyline Board WordPress Theme   Updated August 5, 2016 at 8:45am   1 Most recent comment from Roberto Fonte:Dear Staff,  How can I configure my Storyline Board Wordpress Theme to display settings buttom on right side like in your page in this link : http://themes.cray.bg/themeswitch/?theme=Storyline%20Boa ... Justin Smith Video embedding   Share It - Timeline WordPress Theme   Updated July 7, 2016 at 10:10am   1 Most recent comment from Justin Smith:Hello! I am trying to have a Vimeo link replace the feature image, and I am just getting an error. Is there anything that can fix this? Fahad Firoze Build Query Issue   AMY Theme - Creative Multi-Purpose WordPress Theme   Updated June 23, 2016 at 10:13pm   1 Most recent comment from Fahad Firoze:Hi There,  Using AMY Portfolio Slider/Grid, If I build a query and I select post type to "post" then my all categories appears.  But when I do the same thing selecting post type to "Products" i ...