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We only cover support for our themes, and cannot give general WordPress support that isn’t related to our themes. For general WordPress support you will have to use www.wordpress.org/support We understand that there is a fine line between what is considered support & modifications. So whilst we will try help you with any type of query (support or modification), we cannot provide extensive help in terms of modifications. Technical support will take priority over modification support.


What's included in item support:

  • Item support period - 6 moths free(from the purchase date) / with option for paid support up to 12 moths(from the purchase date)
  • Answering questions about how to use the item - please make sure that you read all available documentations, FAQ and comments sections first. For general WordPress support that isn’t specific to our themes you will have to use www.wordpress.org/support
  • Answering technical questions about the item functionality
  • Help with defects in the item
  • Item updates to ensure ongoing compatibility and to resolve security vulnerabilities

What's not included in item support:

  • Item customization
  • Installation of the item - You can hire us for WordPress express install (within 24h) at Envato Studio
  • Hosting, server environment, or software
  • Support for third party software and plug-ins

To post a support ticket you need to verify your pirchase by entering the purchase code. How to get your purchase code - Here

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  Public Ticket Activity

Alexandra Documentation   Updated 1 week ago   2   Share It - Timeline WordPress Theme Most recent comment from Mike: Within the documentation folder that accompanies the download there is an index.html file that I believe has the information you are looking for. Roberto Fonte Scroll Effect   Updated August 5, 2016   1   Storyline Board WordPress Theme Most recent comment from Roberto Fonte: Dear Staff,  How can I configure my Storyline Board Wordpress Theme to display settings buttom on right side like in your page in this link ... Justin Smith Video embedding   Updated July 7, 2016   1   Share It - Timeline WordPress Theme Most recent comment from Justin Smith: Hello! I am trying to have a Vimeo link replace the feature image, and I am just getting an error. Is there anything that can fix this? Sascha Get rid of date   Updated June 25, 2016   1   Time Travel - Timeline WordPress Theme Most recent comment from Sascha: Hello,  Thanks for the nice theme. I have a question. I my timeline, I only need the year to show beneath the post in the circle (now it only shows up on hover). How can I prevent the date ... Fahad Firoze Build Query Issue   Updated June 23, 2016   1   AMY Theme - Creative Multi-Purpose WordPress Theme Most recent comment from Fahad Firoze: Hi There,  Using AMY Portfolio Slider/Grid, If I build a query and I select post type to "post" then my all categories appears.  But when I do the same thing selecting post type ... Arnold deactivate embedded Virtual Composer   Updated June 9, 2016   2   Share It - Timeline WordPress Theme Most recent comment from Andrey @ CrayThemes: Hi Arnold, The share it theme comes with the latest version of VC (which is modified) if you try to use the stock(standard) version it's not going to work. Download the latest Share it ... Yusuf Özbilen Style 1   Updated April 25, 2016   1   AMY Slider for Visual Composer Most recent comment from Yusuf Özbilen: Dear Sir or Madame, i like the style 1 on your site and bought the template. I wish a full width slider like on your site: http://themes.cray.bg/themeswitch/?theme=Amy%20Slider Style 1 / Blog ... isabella help   Updated April 14, 2016   1   Share It - Timeline WordPress Theme Most recent comment from isabella: Hi i have 3 questions: -i would like to know how can i hide the timeline line in mobile version beacuse my text box are in transparency and the line cut the box, otherwise it's possible to do ... Olaf Adjust Responsive content appearance   Updated April 14, 2016   3   Share It - Timeline WordPress Theme Most recent comment from Olaf: Dear Andrey, we'd like to launch a site live and this bug is the only thing holding us. Please help. Best, Olaf Radek Very slow loading   Updated March 29, 2016   1   AMY Theme - Creative Multi-Purpose WordPress Theme Most recent comment from Radek: Hello, I'm still waiting for an answer to the question that I wrote two weeks ago. My private ticket is  #704860. Thank you, Radek. Olaf How to increase space between timeline posts   Updated March 18, 2016   1   Share It - Timeline WordPress Theme Most recent comment from Olaf: Hi Andrey, One more thing - how could I increase space between posts on the timeline? Best, Olaf isabella timeline line   Updated March 18, 2016   1   Share It - Timeline WordPress Theme Most recent comment from isabella: Hi i have 3 questions: -i would like to know how can i hide the timeline line in mobile version beacuse my text box are in transparency and the line cut the box, otherwise it's possible to do ... Olaf Date Bubble visibility offset range   Updated March 18, 2016   1   Share It - Timeline WordPress Theme Most recent comment from Olaf: Hi Andrey, The date bubbles on mobile are visible only for a split second when scrolling. Is it possible to set their 'visibility offset range'. So that the date bubble would appear earlier and ...
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